A Minneapolis man was told to leave a Southwest Airlines flight because of a tweet he sent after a dispute with an agent. Duff Watson says he was told to de-board a flight from Denver to Minneapolis on Sunday because an agent did not like his commentary on her service before boarding the plane.
Watson was headed home with his two children, his six-year-old and nine-year old. As an A-List passenger, Watson gets priority boarding. However, the gate agent refused to allow his children to board with him, forcing all of them to wait until later (first world problems, right?).
“In leaving I said, you know, ‘Real nice way to treat an A-list. I’ll be sure to tweet about it,’” he said. And he did. “Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA,’” Watson explained.
Soon after finally getting to their seats, the father and his three children were told to leave the plane.
“[She said] her safety feels threatened at this point because of what I tweeted.”
“There was no use of profanity, there were no threats made. There was nothing other than, you know, a terse exchange between a customer service agent and a customer.”
The dissatisfied customer was then forced to delete the tweet, as his flight home was held hostage.
According to Watson:
“She said, ‘You can’t board the plane unless you delete that tweet.’”
Southwest Airlines confirmed in a statement that a customer was removed temporarily then allowed to board and continue his flight. The incident, according to the airline, is under review. The company e-mailed Watson to apologize for the incident and gave him and his children $50 vouchers, but Watson says he will not fly Southwest again.
Delete the tweet or lose your seat.
Here’s the news report from WCCO, CBS Local Minnesota. [Editor’s note: video may take a few seconds to load.]