Think of all the legal monopolies you do business with. Now, out of all of those companies, think about the one you hate the most. If you’re like many people, you probably thought of your cable company. And when it comes to hated cable companies, Comcast is king.
This past weekend, a tech journalist named Ryan Block called Comcast to cancel his cable subscription. What should have been a quick and easy call turned into an 18 minute marathon customer service nightmare. The customer service representative asks Block what it is that he doesn’t like about Comcast’s service. Block declines to provide a reason. That should have been the end of it, but instead it becomes a ridiculously extended back and forth about why on earth he would want to cancel a (supposedly) top rated service such as Comcast. At one point there is this exchange:
Rep: I’m just trying to figure out what it is about Comcast service that you don’t want to keep.
Block: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast.
And so it goes. The internet is filled with stories very similar to this one about Comcast customer service nightmares. Just Google “Comcast service nightmares” and you’ll see.
Block’s experience is nothing new. Consumerist.com shared a story from a Comcast service rep in 2007 that revealed his top five “confessions” about Comcast. In reality, though, he could have started and ended with his confession #1: Comcast is a giant, uncaring machine.
Here’s an audio clip of the last eight minutes of Ryan Block’s ordeal:
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