If you watch the news enough, you may have heard the terms “post-industrial” and “service sector” thrown around to describe the current era of American economics.
In plain English, this means we have fewer high-paying jobs in manufacturing — much of which has been automated — and more low-paying jobs in retail, hospitality, and customer service. But have you ever noticed that, despite supposedly being a service industry nation, the United States really, really sucks at service?
Bill Maher has, and he’s got a new rule about it.
“New Rule: if 21st century America really is a ‘service economy,’ and I guess it is, since 80% of American jobs are in the service industry, somebody has to tell me, then why does the service here suck so bad?”
Maher brought up the Comcast recording that went viral earlier in the month, and then explained that even though Comcast says that isn’t how they train their employees, that’s “exactly how they train them. They’re not in the service industry. They’re in the small print industry, and this is the new business model in America — annoying you out of your money.”
Maher went to elaborate:
Because mergers, and consolidations, and no options, is great for business. And that’s the problem with free market today. It’s not free, or much of a market. When was the last time the government said ‘no’ to a merger? Rupert Murdock wants to buy the company that owns this channel, at which time this show will become ‘Paste Eating Time with Steve Doocy’. Americans need to start recognizing that big business is the new big government. It is the massive, unwieldy bureaucracy that just doesn’t work.
Maher also targeted how local monopolies are antithetical to the idea of a “free market:”
But here in reality-ville, what happens is you get cable from the one company in your city and you sign a piece of paper, and then Rumpelstiltskin comes to your house and sodomizes you and laughs.
While Maher’s criticisms are spot on, I wish that he’d tackled the libertarian myth that getting rid of government somehow makes the monopolies go away. It’s true that companies do sometimes rely on the government to form monopolies, but when it comes to standing up against those monopolies, the only tool that We the People have to even the field is a government. That’s the only tool we have to can bring these monopolies down to size.
Unless, of course, your ideal future is a dystopian cyberpunk novel.
Watch Bill Maher destroy the free-market cultists.
source: Real Time With Bill Maher